AI Trends 2024: What Small Business Owners Need to Know

Beyond Words And Pictures

The chatbots and image generators that astonished and sometimes alarmed us in 2023 will be far outclassed by the generative AI technologies of the future. Already emerging, generative music and video producers will only grow in strength and ease of use. Like ChatGPT technology this year, we will begin to see them integrated into creative platforms and productivity solutions. There will be an emergence of novel and fascinating applications, such as voice synthesizers and generative design tools.Marketing and sales teams will especially benefit. Knowing the difference between the real and the artificial will become a more and more important item in the essential skills toolkit!

Ethical AI

AI must be created and used responsibly to reduce its potential for damage since it can be so disruptive. Some of the risk elements are already known to us: prejudice, a lack of transparency, the potential to replace human employment, and our inability to predict with absolute confidence when it will spiral out of control. We anticipate that in 2024, we will still be concentrating on reducing current issues and keeping an eye out for new ones. Demand for AI ethicists will rise as more companies uphold moral principles and implement suitable security measures.

AI In Customer Service

In the realm of corporate operations, customer service is one area where a lot of repetitive, ordinary jobs are sometimes mixed in with really important and difficult ones. This makes it the perfect testbed for incorporating AI into workflows and automating repetitive tasks to free up human resources for more pressing problems requiring human intervention. AI may be used to provide customized solutions for typical issues, prioritize first-contact calls, and create reports and summaries of client interactions. Ninety-five percent of customer service executives anticipate using artificial intelligence bots to assist consumers over the next three years, according to a Boston Consulting Group poll.

Augmented Working

In 2024, being able to boost human intellect and capacities to do tasks more quickly, effectively, and securely will be a critical occupational competency. If you’re a legal whiz, it will enable you to prepare contracts more rapidly or summarise pertinent case law in a hurry. It will help physicians write up patient notes or medical photos. It will let programmers write software more quickly and aid in testing and debugging its output. It may assist with note-taking and research organization for students, as well as cover letter and CV writing for jobless individuals.

AI-Augmented Apps

Everyone was racing to include generative AI features into their apps and services this year. Adding chatbot capabilities is developing as a viable method for improving next-generation customer experience across a range of platforms, including industry-specific media like Expedia (travel) and Coursera (education), as well as productivity products like Office and social apps like Snapchat. 

Although service providers may have been hesitant to proceed because of concerns about customer privacy and data security, these problems should be addressed when AI companies modify their offerings to satisfy market demands. One example is Adobe’s use of generative AI, which was trained only on private data, in their Firefly design tools to allay concerns about ownership and copyright issues in the future.

Low-Code And No-Code Software Engineering

In 2019, Gartner projected that by 2024, low-code/no-code technologies will be used for 65% of application development. Given that anybody can design and test apps in a matter of minutes using generative AI tools like ChatGPT, this may prove to be the case. I don’t think careers in coding and software engineering will disappear in 2024—after all, someone has to create the AI tools—but there will be plenty of fascinating possibilities for those with bright ideas and a passion for problem-solving but lack specific technical abilities.

AI Jobs

There are a ton of new employment prospects that may work for you if you want to work in AI but are interested in something other than becoming a computer scientist. These changes will open up in 2024. Jobs for prompt engineers, who write the instructions that tell AI programs what to do, and AI managers, who supervise groups of virtual labor, will become available in addition to the engineers and technicians required to develop systems. The need for AI project managers, educators, and ethicists will also rise. 

However, if you’re a computer enthusiast, you’ll also find lots of new employment in industries like DevOps and AI engineering.

Upskilling For The AI Revolution

These days, it’s often argued that AI won’t replace workers, but those who use AI will replace those who don’t. It’s a really wise idea to learn how AI affects your work or career and to become proficient at matching the appropriate tools for the job if you want to advance. Employers with a forward-thinking mindset will wish to include AI capabilities in their training and education programs to help their workforce through this shift. If yours isn’t, there are a ton of free materials available online. So get started, and you’ll be able to locate a far better job quickly!

Conclusion

To customize, automate, and optimize, 2024 is the year to embrace the transformation brought about by artificial intelligence. Artificial intelligence (AI) is not only a tool; rather, it is your partner in attaining more profitability, more leads, and more sales. Let’s use artificial intelligence as our compass and set sail for that target of one billion dollars.